Help Desk Support.

Please take time to complete the survey. Thank you.

FirstName

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Surname

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How satisfied are you with:

1) overall quality of telephone support?

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2) overall quality of on-site support?

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3) knowledge and professionalism of the help desk support staff?

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4) knowledge and professionalism of on-site support engineers?

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5) communication and follow-up on problem resolution?

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6) ability of help desk to diagnose your problem?

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7) ability of the help desk to solve your problem?

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8) time required to resolve your problem?

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9) overall quality of the solution?

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10) maintenance services offered?

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11) Please tell us how we could improve the quality of support we provide to you or your organization:

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12) Invictus understands the service needs of my organization.

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13) Overall, how satisfied are you with the amount of contact between you/your organization and Invictus Technology Ltd ?







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14) Overall, the quality of Invictus Technology's sales department service is






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15) Overall, the value of Invictus services compared with the price paid is






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16) Would you recommend Invictus services to colleagues or contacts within your industry?





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